Shipping policy

SHIPPING INFORMATION & FAQ

Processing & Shipping Times
Orders placed during high-demand periods like Black Friday, Cyber Monday, and the holiday season will be processed within approximately 7-10 business days. (This timeframe includes processing but not the shipping transit time.)

  • We do not combine shipping for multiple orders.
  • Ensure your shipping address is correct before placing your order.

If an order is returned due to an insufficient address:

  1. We can reship it, but you will be invoiced for a new shipping cost.
  2. Alternatively, we can cancel the order and issue a refund.

We are not responsible for lost packages after shipping.
If your order is lost in transit, please submit a claim directly with USPS. You may contact us at hello@ushirtsofa.com for further guidance.

How long does it take for my order to ship?

We currently offer standard first-class shipping via USPS.

  • Once our team processes your order (3-5 business days), USPS transit time begins.
  • Orders with Priority/Express shipping are processed within 2-3 business days.
  • Standard shipping orders are processed in 3-5 business days.
  • Holiday orders require 7-10 business days for processing before shipping begins.

Transit times with USPS:

  • Standard shipping: 5-7 days
  • Priority/Express shipping: 3-5 days

Please note: We do not process or fulfill orders on Saturdays, Sundays, or holidays.

While we strive to ensure timely deliveries, United Shirts of America is not responsible for delays caused by external factors such as severe weather or carrier service interruptions.

I entered the wrong shipping address – What should I do?

Please email hello@ushirtsofa.com immediately.

  • If your package has already shipped and is returned due to an incorrect address, you will be responsible for additional shipping costs to resend the order.
  • Once your order leaves our facility, the chosen shipping carrier is responsible for delivery. Please refer to your tracking number for updates and contact the carrier for any delivery issues.

Customs & Duties:
United Shirts of America is not responsible for any customs duties or additional fees imposed by your country. These charges vary by location and are subject to change.

My package was marked as delivered, but I didn’t receive it. What should I do?

This is a common occurrence. Sometimes, packages are marked as delivered a few days before they actually arrive. Please allow 5 business days to see if your order is delivered.

If your package still has not arrived after this timeframe, reach out to us at support@unitedshirtsofamerica.com, and we will assist you further.

I still haven’t received my package!

If your package has not arrived within the expected timeframe, contact hello@ushirtsofa.com.

  • If we do not receive a missing package inquiry within 30 days of your order date, we reserve the right to deny replacements or refunds.

Can I modify my order after placing it?

Once an order has been placed, we cannot make modifications such as changing item sizes or adding new items.

Your options are:

  1. Cancel & Repurchase – Contact customer service (hello@ushirtsofa.com) to cancel and receive a refund, then reorder with the correct items.
  2. Place a Separate Order – Allow your current order to be processed and purchase additional items separately.

Do you ship to APO/FPO/Military Addresses?

Yes, we do!

  • It is your responsibility to select the correct parcel service and enter your address correctly at checkout.
  • If an APO/FPO service is selected without an appropriate APO/FPO address, the order will be canceled.
  • Shipping rates are flat but subject to change.

Do you ship to PO Boxes?

Yes, USPS handles PO Box deliveries.

  • If your package is lost or delayed, we are not responsible for retrieving it or filing claims with USPS.
  • Customers must contact USPS directly for assistance.
  • For the best shipping experience, we recommend providing a residential address when placing your order.

What if my item(s) are damaged or missing?

If you receive a damaged item or are missing an item, please contact us immediately at hello@ushirtsofa.com with:

  1. A photo of the damaged item.
  2. Your order number.
  3. (For missing items) A photo of the received items and a photo of the packing slip.

International Orders: Taxes, Shipping & Handling

  • U.S. orders ship via UPS, USPS, or FedEx.
  • International orders ship via UPS, FedEx, or DHL, with the carrier selected for the most efficient delivery.
  • International customers are responsible for customs duties and brokerage fees, in addition to shipping costs.
  • Texas residents are subject to sales tax based on state and county rates.

For any questions, please contact hello@ushirtsofa.com.